Frequently Asked Questions

Everything You Need to Know

Answers about our approach, sessions, fees, NDIS services, and how to get started — whether you're a client, participant, support coordinator, or referring practitioner.

Our Approach

Understanding Neura Manual Therapy™ and how our nervous-system-led approach works differently.

Understanding the Approach

What makes Neura Manual Therapy™ different from regular physio, chiro, or massage?

Traditional physiotherapy typically focuses on the site of pain — massaging tight muscles, strengthening weak areas. Chiropractic focuses on joint alignment. Massage targets tissue tension.

Neura Manual Therapy™ was developed by our founder, Lee Stewart. It's a nervous-system-led approach that addresses the neural patterns creating your symptoms in the first place. Instead of focusing only on where it hurts — or what shows up on a scan — we assess how your nervous system is driving both pain and dysfunction.

This matters because in many chronic conditions, the nervous system itself becomes part of the problem. Our techniques are generally gentler and more precise, aimed at changing neural patterns rather than just releasing tissue tension or repositioning joints. Sessions are longer, and every clinician on our team is senior-level.

What do you mean by "nervous system–led" therapy?

Your nervous system controls everything — muscle tension, pain signals, coordination, even inflammation. When it gets stuck in protective mode (often from injury, stress, or overload), symptoms persist even when there's no structural damage.

Our approach works directly with these neural patterns, calming overprotective responses so your body can function normally again. Rather than treating symptoms in isolation, we address the system that's generating them.

How does this support my body's own healing?

Your body has remarkable innate healing intelligence — it knows how to repair, regulate, and restore balance. Sometimes protective patterns get in the way. Our role is to identify and remove those barriers, creating the conditions for your body's natural healing capacity to do what it already knows how to do.

We're not forcing change — we're facilitating it.

Is this evidence-based?

Yes. Our approach is grounded in current pain science, neuroscience, and research on the nervous system's role in chronic conditions. While the specific integration of techniques is our own clinical methodology, every component is informed by peer-reviewed research.

We're happy to discuss the science with you during your session.

Conditions & Suitability

What if my problem is structural — disc bulge, arthritis, torn ligament?

Structural issues are real, but they're rarely the whole story. Research consistently shows that many people with significant structural findings on scans have no pain, while others with "normal" scans are in significant pain.

The nervous system determines how your body responds to structural changes. By calming overprotective neural patterns, we often see meaningful improvement even when structural issues can't be reversed.

I've had my condition for years — can you still help?

Yes — many of our clients have been living with their condition for a long time. Chronic conditions often involve a sensitised nervous system that keeps amplifying pain and limiting function even after tissues have healed.

Neura Manual Therapy™ is specifically designed for these presentations. We assess how your nervous system has adapted over time and build a therapy plan around your current capacity, goals, and what your body can tolerate right now.

If you've been told "there's nothing more we can do" or "you just need to manage it" — that's often where our approach can make a meaningful difference.

What if I have multiple overlapping conditions?

That's very common — and something we're experienced with. Multi-area presentations are actually where this approach shines. When you have pain in multiple places, or symptoms that don't fit a neat diagnosis, it often points to nervous system involvement.

Rather than treating each area separately, we address the underlying patterns that connect them. This is one of the key advantages of a nervous-system-led framework.

I've had surgery but I'm still in pain — can you help?

Yes — persistent post-surgical pain is one of the conditions we work with regularly. Surgery can be successful in structural terms but still leave you with ongoing pain, stiffness, or sensitivity. This is often because the nervous system has become sensitised through the injury, the surgical process itself, or the recovery period.

Our approach assesses why the pain is persisting beyond expected healing times and works with your nervous system to help calm that response. This applies whether you've had spinal surgery, joint replacements, abdominal procedures, or any other operation.

Can your team help me if I'm not in pain?

Absolutely. Our services extend well beyond pain management. Many of our clients come for preventative care — addressing muscle aches and nervous system tension before they build up to something more chronic.

If your body is telling you something doesn't feel quite right, that's a good reason to come in. Preventative care is always easier than crisis management.

What conditions do you work with?

We work with a wide range of conditions — from chronic pain and complex neurological presentations through to post-surgical recovery, sports injuries, and developmental conditions in children. Many of the people we see have conditions that haven't responded well to conventional approaches.

For a full overview, visit our Conditions page.

Sessions & Fees

Session lengths, pricing, what to expect from hands-on therapy, and how to claim through your health fund or Medicare.

What to Expect

What happens in a first session?

Your first session is longer and focused on understanding your full picture. We'll talk through your history, what you've tried before, what's worked and what hasn't, how your condition affects your daily life, and what you're hoping to achieve.

From there, your clinician will carry out a physical assessment — not just of the area that hurts, but of how your nervous system, movement patterns, and functional limitations are all contributing.

Assessment and therapy happen simultaneously, not one after the other. You'll leave your first session having already started the therapy process, with a clear understanding of what's driving your symptoms and a plan for what comes next.

Bring any scan results, reports, or referrals you have — they're useful context, even if they don't tell the whole story.

What does the hands-on work actually feel like?

Most people describe it as gentle sustained pressure or subtle positioning. You might feel warmth, softening, or a sense of release. Some notice referred sensations as connected areas respond.

It's nothing like deep tissue massage or manipulation — the nervous system responds better to calm, precise input. Most people find sessions deeply relaxing. Our clinicians work within your body's tolerance, adapting the intensity of each session to where you are on that day.

Occasionally, people feel a little drained the following day. This is manageable through hydration, sleep, and light movement.

If you've had negative experiences with hands-on therapy in the past, let us know — it helps us tailor the session from the start.

How many sessions will I need?

It depends on your condition, how long you've had it, and your goals. Most people notice a change from the very first session. Acute issues are generally quick to resolve, often within a few sessions. Complex chronic conditions usually need more sessions in the initial phase, with ongoing maintenance as needed.

We don't lock you into a fixed program. After your initial assessment, your clinician will give you an honest sense of what to expect — and we reassess as we go. You're always in control of how often you come.

Will I have exercises to do at home?

We prescribe exercises when appropriate, but much of the integration work happens in the clinic. Clients visit us for guided integration drills — improving breathing mechanics, core activation, posture control, and other targeted progressions that help your nervous system retain the changes from therapy.

We'll discuss what's right for you and what you can work on between sessions.

What if I feel worse before I feel better?

Occasionally, people experience temporary symptoms as their system recalibrates — like mild soreness, fatigue, or brief flare-ups. This is usually a sign that something is shifting.

We'll prepare you for what to expect and are always available to support you through the process.

Fees & Claiming

How long are your sessions?

Sessions are 40, 60, 80, or 120 minutes — significantly longer than the 15–20 minutes you might experience at other clinics. Longer sessions allow us to assess and treat thoroughly, rather than rushing through a checklist.

Your clinician will recommend the best session length based on your condition and goals.

What are your fees?

Clinic sessions (Prospect):

  • Initial session (60 min): $218
  • Standard session (40 min): $149
  • Full session (60 min): $218
  • Extended session (80 min): $287
  • Extended Plus session (120 min): $397

Home visit pricing varies by location. NDIS-funded sessions follow a different pricing structure per the NDIS Price Guide.

For full details, visit our Fees & Funding page.

Do you offer private health rebates?

Yes. We have HICAPS on-the-spot claiming available in clinic and at home visits. Your rebate amount depends on your level of cover.

Most clients pay a gap — the difference between our fee and your health fund rebate. We're not a preferred provider with any specific insurer, which means we maintain our longer session times and quality of care without being constrained by insurer caps.

Rebate item codes:

  • Clinic initial session — 500
  • Clinic follow-up session — 506
  • Home visit initial session — 530
  • Home visit follow-up session — 536
Can I claim through Medicare?

Yes. If you have a chronic condition, your GP can set up an Enhanced Primary Care (EPC) plan which provides Medicare rebates for up to 5 physiotherapy sessions per calendar year. You'll need a referral from your GP to access this.

We are non-bulk-billing — you pay the session fee and claim the Medicare rebate online or at a Medicare office. A gap will apply.

Do you accept DVA or Return to Work claims?

Return to Work (WorkCover) — we accept WorkCover claims on a case-by-case basis. Get in touch to discuss your situation and we'll let you know if we can help.

DVA — unfortunately, we are unable to accept DVA funding at this time due to session length requirements associated with the scheme.

Getting Started

How to book, what to bring, how to get here, and what happens after you make contact.

Booking & Referrals

Do I need a referral to see a physiotherapist?

For private Neura Manual Therapy™ sessions at our Prospect clinic, you don't need a referral — you can contact us directly.

If you'd like to claim through Medicare (via a GP Management Plan), you'll need a referral from your GP first.

For NDIS-funded sessions, physiotherapy needs to be included in your plan. Your support coordinator can make a referral, or you can submit one online.

How do I book a session?

There are three easy ways to get started:

We respond to every enquiry within 24 hours — no chasing required.

What happens after I book?

Once your booking is confirmed, we'll send a welcome email with an intake form and session information. We may also reach out via email or phone to confirm details and make sure you have everything you need before your first visit.

How do I choose which therapist is best for me?

Get in touch and our team will recommend the clinician best suited to your specific condition. All our therapists are senior clinicians, but each brings different areas of experience and expertise. We're happy to match you based on your needs and preferences.

How quickly can I get a private session?

For private bookings, wait times are generally 1–2 weeks depending on therapist availability. If you'd like to be seen sooner, we can add you to our cancellation list — we'll contact you if an earlier spot opens up.

What is your cancellation policy?

We ask for as much notice as possible so we can offer your spot to someone else who may be waiting:

  • NDIS sessions — 48 hours notice required
  • All other bookings — 24 hours notice required

This helps us fill the booking and keep wait times short for everyone.

Preparing for Your Visit

What should I wear?

Wear comfortable, loose-fitting clothing that allows movement — shorts and a singlet or sports bra work well. This helps us easily assess and examine movement in the areas we need to work with.

What should I bring?

Bring any relevant medical information or scans you have — X-rays, CT, MRI, or ultrasound results related to your condition. If you have referrals or reports from other practitioners, those are useful context too.

Nothing is essential on day one. Most importantly, come ready to share your story and what you're hoping to achieve.

Where is the clinic?

Our clinic is at 146 Churchill Road, Prospect SA 5082.

You can reach us by:

  • Car — street parking out the front on Churchill Road, plus additional spaces at the rear
  • Bus — Adelaide Metro buses run frequently along Churchill Road, with stops a short walk away
  • Train — the Gawler line runs nearby; Dudley Park is the closest station, about a 250 m walk to the clinic
Is there parking available?

Yes — parking is free and easy. If there's a space available out the front on Churchill Road, please use it first. If street parking is full, a small number of parking spaces are available at the rear of the building.

For photos of the clinic, arrival directions and everything else you need for your first visit, see our clinic welcome page.

What are your opening hours?

Monday–Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 12:00 PM

We're closed on Sundays and public holidays.

Do you offer home visits?

Yes. We offer in-home physiotherapy throughout the Adelaide metropolitan area for both private clients and NDIS participants. We bring everything we need to deliver the full clinic experience at your home — including a portable therapy table and all clinical equipment.

Home visits are available for:

  • Private clients — ideal if you have difficulty travelling to clinic, prefer the comfort of home, or have mobility limitations. HICAPS on-the-spot claiming is available at home visits.
  • NDIS participants — home visits, group homes, and community facilities across Adelaide. Travel charges are transparent and follow NDIS Price Guide rates.

Travel fees apply based on your location. Call us or email our team to check availability in your area.

NDIS Services

Information for NDIS participants, families, support coordinators, and plan managers about accessing physiotherapy and hydrotherapy through your NDIS plan.

For Participants & Families

What NDIS services do you provide?

We provide physiotherapy (clinic-based and home visits) and hydrotherapy (one-on-one, physiotherapist-led sessions at warm-water pools across Adelaide) for NDIS participants.

Our services include:

  • Individualised physiotherapy — clinic or home visits
  • One-on-one hydrotherapy at 12 pool locations across Adelaide
  • Functional capacity assessments
  • Progress reports and plan review documentation
  • Manual handling and transfer assessments
  • Individualised exercise programs
Are you a registered NDIS provider?

Yes. We have been a fully accredited registered provider with the NDIS since 2020. We work with all plan management types — agency-managed, plan-managed, and self-managed participants.

How much does NDIS physiotherapy cost?

As a registered provider, all our pricing is structured per the recommended NDIS Price Guide. There are no hidden fees or surcharges. Your plan manager or support coordinator can confirm how sessions align with your funding.

For full details, visit our Fees & Funding page.

Do you charge for travel?

Yes. Travel charges apply for home visits and are transparent, following NDIS Price Guide rates. There are never any surprises — your support coordinator or plan manager can confirm how travel fits within your funding.

How do I make a referral for NDIS services?

There are three easy ways to get started:

No GP referral is needed for NDIS-funded physiotherapy. You, your support coordinator, or a family member can refer directly.

We respond to every referral within 24 hours — no chasing required.

What happens at the first NDIS session?

Your first session is focused entirely on understanding you. We'll complete a thorough assessment, discuss your goals, review your NDIS plan, and create a personalised management plan. This plan becomes the foundation for all future sessions and reporting.

You don't need to bring anything special — just come as you are. If you have relevant medical reports or your NDIS plan details, those are helpful but not essential on day one.

How quickly can I get a session?

We get in contact within 24 hours of receiving your referral to introduce your therapist and arrange a time that works for you. From there, sessions are booked as quickly as possible based on therapist availability and your location.

Occasionally there may be a short wait for a specific therapist, but we always do our best to accommodate urgent needs.

Will I see the same therapist each session?

Yes. Consistency is important, especially for building trust and tracking progress. You'll be matched with a dedicated therapist from your very first session, and they'll remain your primary clinician throughout your care.

Occasionally, our team may collaborate on your sessions to bring in additional expertise — but you'll always have your core therapist leading your program.

Hydrotherapy

Where do you offer hydrotherapy?

We offer hydrotherapy at twelve accessible aquatic centres across Adelaide — from North Adelaide and the northern and western suburbs through to the south and Adelaide Hills.

Your therapist will recommend the best location based on where you live and your accessibility needs. For full details, visit our NDIS Hydrotherapy page.

Do I need to know how to swim?

No. Hydrotherapy sessions take place in shallow, warm pools with your physiotherapist in the water with you at all times. You do not need any swimming ability to participate and benefit from hydrotherapy.

Are the pools accessible for wheelchair users?

Most of our pool locations have ramp or lift access for participants who need additional support entering the water. We'll match you with the location that best suits your accessibility requirements.

For Support Coordinators & Plan Managers

What plan management types do you accept?

We accept all plan management types: agency-managed (NDIA-managed), plan-managed (through a plan manager), and self-managed. Our admin team handles invoicing and service agreements so the process is smooth for everyone involved.

What reporting do you provide?

We provide clear, thorough reports aligned with NDIS plan review requirements:

  • Initial assessment and goal-setting documentation
  • Regular progress reports against stated goals
  • Plan review reports with recommendations
  • Functional capacity assessments when needed
  • Manual handling and transfer assessments
  • Change of circumstance reports

Reports are provided on time, in plain language, and formatted for easy inclusion in plan reviews.

How do you coordinate with other providers?

We actively communicate with the full care team — support coordinators, plan managers, GPs, OTs, speech therapists, and other allied health providers. We're responsive, easy to reach, and happy to attend team meetings or case conferences when needed.

Can you take on participants with complex needs?

Absolutely. Our team has extensive experience with complex presentations including neurological conditions, post-surgical rehabilitation, chronic pain, psychosocial disability, and paediatric developmental conditions. We're confident working with participants who require a high level of tailored support.

Do you work with therapy assistants?

Yes. We can incorporate therapy assistants into your care where appropriate. Our allied health assistants work under the direct supervision of your physiotherapist to deliver exercise programs, assist with hydrotherapy sessions, and support you between clinical sessions.

This can be a cost-effective way to increase the frequency of sessions while maintaining clinical oversight and quality of care.

About Our NDIS Team

How experienced are your physiotherapists?

Our team is made up of senior, highly experienced clinicians — not new graduates. Our therapists bring extensive experience across complex NDIS presentations, private practice, and hospital settings.

We know the NDIS system inside and out — from plan reviews and reporting to working seamlessly with support coordinators and plan managers. All our therapists are AHPRA-registered and undertake regular professional development.

Do you have female physiotherapists?

Yes, we have female physiotherapists available across our team. We understand that some participants feel more comfortable working with a female clinician, and we're happy to accommodate this preference. Just let us know when you make a referral or get in touch.

Do you work with children?

Yes. Our approach is gentle and well-suited to working with children. Our team has experience working with children from as young as 3 months old, across a wide range of developmental and neurological conditions.

We also offer paediatric hydrotherapy — play-based sessions in warm-water pools designed to build strength, confidence, and function in a fun, supportive environment.

Practical Questions

Common questions about how our services work, what we offer beyond standard physiotherapy, and other practical details.

Understanding Your Care

Does this mean my pain is "all in my head"?

Absolutely not. Your pain is 100% real — it's being generated by your nervous system, which is a physical structure. When we say pain is "nervous system–driven," we mean the neural pathways that process and amplify pain signals are involved.

This isn't psychological — it's neurophysiological. The good news is that these patterns can change with the right input.

Does dysfunction only exist where I feel pain?

Usually not. Dysfunction is often multi-layered — there may be issues at the injury site, but these are typically connected to wider patterns in the nervous system. For example, a painful shoulder might involve local tissue tension, but also cervical and thoracic spine involvement, neighbouring reflexive pathways and even central sensitisation.

Effective therapy addresses all layers, not just the painful spot.

Why does this create lasting results when other approaches haven't?

Most therapies address symptoms without changing the underlying patterns that create them — like turning off a fire alarm without putting out the fire.

By working directly with the nervous system — the controller of muscle tension, pain signals, and protective responses — we're addressing the source. When the pattern changes at that level, results tend to hold.

Are there things this approach can't help with?

We promote natural healing — not miracle cures. Your body has its own healing timeframes, and we respect that. While this approach is effective for a wide range of conditions, some situations require input beyond what we offer.

When that's the case, we'll refer you for further investigations or bring in other health professionals. We work closely with GPs, specialists, and allied health practitioners to make sure you're getting the best possible support — not just from us, but from the right team around you.

Services & Logistics

What's the difference between your two service streams?

We run two complementary but distinct streams:

  • Neura Manual Therapy™ — clinic-based in Prospect, focused on chronic pain and complex conditions. Available for private, Medicare, and NDIS participants. This is our signature hands-on approach.
  • NDIS & Community Physio — mobile across Adelaide, including home visits, hydrotherapy, functional assessments, and plan review support. For NDIS participants who need flexible, community-based care.

Many conditions can be supported through either pathway. If you're unsure which is right for you, give us a call and we'll help you figure it out.

What other services does Physio Now offer?

Beyond our two core streams, our services include:

  • General physiotherapy for injuries and post-surgery
  • Neura Manual Therapy™ for chronic and complex pain
  • Hydrotherapy — one-on-one, physiotherapist-led pool sessions
  • Functional capacity assessments and NDIS reporting
  • Individualised exercise programs
  • Home visits across the Adelaide metro area

All services are available in clinic or at home.

What is your privacy policy?

We take your privacy seriously. All personal and health information is handled in accordance with Australian Privacy Principles. For full details, please refer to our Privacy Policy page.

How do I make a complaint or provide feedback?

We welcome all feedback — it helps us improve. You can share your experience directly with our team, or visit our Feedback and Complaints page for more formal options.

I'm a physiotherapist or OT — how do I join your team?

We're always interested in hearing from experienced clinicians who are passionate about what they do. Email your CV to [email protected] with the role you're interested in, and our team will be in touch.

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