Medicare Claims Guide
How to Claim Your Physio Invoice via Medicare
If you have an active Chronic Disease Management (CDM) plan from your GP, you may be eligible to claim a Medicare rebate on your physiotherapy sessions. Here's how to submit your claim online — step by step.
Quick Overview
A few key things to know before you start your claim.
What You'll Need
Make sure you have these ready before submitting your claim.
- Your physiotherapy invoice from Physio Now (emailed to you after each session)
- A myGov account with Medicare linked as a service
- Your bank account details registered with Medicare for direct deposit
- An active CDM plan (also known as a GP Management Plan or Team Care Arrangement) with Physio Now nominated
Step-by-Step Claim Process
Follow these steps to submit your physiotherapy invoice through the Medicare website.
Go to myGov
Visit my.gov.au in your web browser and log in with your myGov credentials.
Access Medicare
From your myGov dashboard, select Medicare from your linked services. If Medicare isn't linked yet, you'll need to link it first using your Medicare card details.
Select "Make a Claim"
Once inside the Medicare portal, find and click the "Make a Claim" or "Submit a Claim" button.
Enter Claim Details
Fill in the required fields using the information from your Physio Now invoice:
Upload Your Invoice
You'll be prompted to upload a digital copy of your receipt or invoice. Use the PDF or image file emailed to you by Physio Now after your session.
Review & Submit
Double-check all the details you've entered — provider number, date, item number, and amount — then submit your claim.
Save Your Confirmation
After submitting, you'll receive a confirmation screen with a claim reference number. Save or screenshot this for your records.
Other Ways to Claim
Prefer not to use the website? You can also submit your claim using these methods.
Medicare Express Plus App
Download the Express Plus Medicare app from the App Store or Google Play. Log in and follow the same claim process directly from your phone.
In-Person at Medicare
Visit any Medicare Service Centre with your invoice and Medicare card. A staff member can help you submit the claim on the spot.
Important Things to Know
A few details that may help if you run into any issues.
My bank details aren't registered with Medicare — what do I do?
You can update your bank account details through your myGov account. Log in, navigate to Medicare, and look for the banking or payment settings section. Once your account is registered, future rebates will be deposited automatically.
My claim was rejected — what should I check?
The most common reasons for a rejected claim are an incorrect item number, the provider not being listed on your CDM plan, or an expired referral. Double-check that the item number is 10960, that Physio Now is nominated in your plan, and that your CDM plan is still active for the current calendar year.
If you're still having trouble, give us a call on 08 8351 2270 and we'll help you sort it out.
Has my CDM referral expired?
CDM plans are typically reviewed annually by your GP. If your plan has lapsed or you've used all 5 sessions for the calendar year, you'll need to revisit your GP to have it renewed or updated for the new year. Your GP can re-nominate Physio Now as part of the updated plan.
What's the Medicare item number for physiotherapy?
The standard Medicare item number for physiotherapy services under a CDM plan is 10960. This is the number you'll enter when submitting your online claim. It's also printed on your Physio Now invoice for easy reference.
How much will I get back from Medicare?
The Medicare rebate amount is set by the government and may not cover the full cost of your session. The difference between our session fee and the Medicare rebate is an out-of-pocket cost. Medicare will refund the scheduled rebate amount directly to your bank account. For current session fees, visit our Fees & Funding page.
Need Help With Your Claim?
If you have any questions about your invoice, your CDM plan, or the claims process — we're happy to help.